Terms of Use



1.1 The following definitions apply in these Terms and Conditions:

Advantages: means the advantages provided to Participants by Suppliers.

Terms and Conditions: These terms and conditions are amended from time to time in accordance with clause 10.5.

Entry Fee: means the fee paid by an The Lifestyle Group Member upon acceptance of the membership application in accordance with clause 3.1.

Member: a person registered as a member of the Club. Membership: means membership in a Member Club.

Membership Club: Means the The Lifestyle Group Club owned by The Lifestyle Group.

Membership Fees: Means the fees payable in respect of Membership, which are communicated to Members at the time of application and prior to renewal of Membership.

Payment card: has the meaning specified in clause 3.7. Website: means a website located at www.tlgprivate.com.

Request: means a request submitted by a Participant to The Lifestyle Group for The Lifestyle Group to arrange for the supply of goods and/or services from a third party on behalf of the Participant.

Services: Means the concierge and lifestyle management services provided by The Lifestyle Group to its Members as part of their Membership.

Supplier means a supplier engaged by The Lifestyle Group on behalf of and as an agent of a Participant to provide goods and/or services to that Participant.

1.2 The following rules apply in these Terms and Conditions:

(a) a person includes an individual, a legal entity or an unincorporated person (regardless of whether it has a separate legal personality);

(b) a reference to a party includes its personal representatives, legal successors or authorized legal successors;

(c) a reference to a law or legislative provision is a reference to such law or legislative provision as amended or amended. A reference to a law or legislative provision includes any by-laws passed in accordance with that law or legislative provision, as amended or re-enacted;

(d) any phrase represented by the terms, including, includes, in particular, or any similar expression, should be interpreted as illustrative and should not limit the meaning of the words preceding these terms; and

(e) a reference to written or written information includes emails.


2.1 All membership applications may be accepted by The Lifestyle Group at its sole discretion. The Lifestyle Group notifies applicants if their application for membership has been accepted. The Lifestyle Group is not required to disclose the reasons for rejecting a membership application.

2.2 You must provide the correct personal data when applying for membership. Failure to do so may result in the cancellation of your membership and any subsequent transactions. Your responsibility to provide accurate information is an ongoing obligation, and you must immediately notify The Lifestyle Group if any information you provide in connection with your membership changes.

2.3 Your membership is personal to you. You are responsible for ensuring that no one (other than your personal assistant on your behalf, if applicable) uses your Membership.

2.4 We will take all reasonably necessary measures to ensure that your data is processed securely in accordance with The Lifestyle Group’s privacy policy, which is described in more detail in clause 10.1. Please note that all information you provide to us is stored on our secure servers. Any payment transactions made by us or a third-party payment processing service provider of our choice will be encrypted using Secure Sockets Layer technology.


3.1 For the first year of your Membership, membership fees and entrance fees must be confirmed to you prior to accepting your application for membership. The entry fee is due in full upon acceptance of your membership application. All members will be notified in advance of any increase or decrease in their membership fees in subsequent years of membership or of their renewal dates.

3.2 You acknowledge that the payment of the Entry Fee represents your direct request for us to start providing Services to you.

3.3 Subject to clauses 3.5, 3.6 and 3.12, membership fees are non-refundable. Your entry fee covers our costs for completing your membership and is non-refundable under any circumstances.

3.4 You have the right to cancel your Membership before the expiration of 14 days from the date of our acceptance of your application for membership (the “Cancellation Period”), and we ask you to inform us of your decision in writing.

3.5 If you cancel your Membership during the Cancellation Period, you will be refunded your Membership Fee, net of deductions for Services that we provided until you informed us of your decision to cancel.

3.6 The Lifestyle Group reserves the absolute right to cancel or suspend your Membership if it has a reason to do so. If The Lifestyle Group cancels your Membership, if it is reasonable to do so, The Lifestyle Group will refund the balance of the current annual membership fee on a pro rata basis in respect of the unexpired period to which the annual membership fee relates.

3.7 Membership fees are payable upon acceptance of your application for membership and annually thereafter (the “Renewal Date”), and full payment will be charged by The Lifestyle Group annually in advance by direct debit or payment with the credit or debit card that you have authorized us to use. write off such payment from (the “Payment Card”) according to the corresponding invoice.

3.8 If you have provided us with Payment Card details, you hereby authorize The Lifestyle Group to withhold membership fees for renewal 28 days prior to or on the date of your renewal. Alternatively, you will be contacted directly to renew your membership.

3.9 If you do not wish to renew your Membership, you must notify us at least 30 days prior to the Renewal Date.

3.10 If the membership expires for more than 30 days, The Lifestyle Group reserves the right to top up the current membership fee to renew the membership.

3.11 The Lifestyle Group reserves the right to refuse to provide Services if any payment due under these Terms is not received.

3.12 If you wish to upgrade your Membership to a higher level during your current Membership, or if The Lifestyle Group reasonably asks you to upgrade your Membership based on your use of the Services, the price difference between the two categories of Membership will be paid pro rata. If you do not accept The Lifestyle Group’s request to upgrade your Membership, The Lifestyle Group reserves the right to cancel your existing Membership with immediate effect, in which case you will be entitled to a pro rata refund for the period from the date of cancellation until the end of the relevant Membership year for which you paid the Membership Fees.

3.13 The Lifestyle Group may, upon your request, purchase products or services on your behalf. If we act as a credit agent in this regard, you hereby authorize The Lifestyle Group to immediately charge the credit amount to your Payment Card.


4.1 The Lifestyle Group undertakes to provide Services to the Member during Membership in accordance with the Member’s specific Requests, provided that The Lifestyle Group is not required to provide or facilitate the delivery of goods and/or services that, in its sole discretion, may violate applicable law. standards and / or regulations or may offend taste and decency in the relevant jurisdiction.

4.2 The Lifestyle Group will make reasonable efforts to meet any specified deadlines, but any such dates are only approximate and the time is not essential for the performance of any Services.

4.3 The Lifestyle Group has the right to make any changes to the Services that are necessary to comply with any applicable laws or security requirements or that do not significantly affect the nature or quality of the Services, and The Lifestyle Group undertakes to notify the Participant of any such case.

4.4 Services will be provided in English and Russian during normal business hours.

4.5 During non-business hours (or as may be required from time to time), questions and/or requests from Participants may be directed to The Lifestyle Group’s alternative office for assistance.

4.6 You acknowledge that The Lifestyle Group reserves the right to accept commissions for the delivery of products or services by any Supplier.

4.7 Telephone calls to The Lifestyle Group may be monitored or recorded for training and quality control purposes.

4.8 The Lifestyle Group undertakes to provide the Services with reasonable care and skill and, to the extent possible, from time to time in accordance with your Requests and reasonable instructions.

4.9 Restaurants and clubs:

(a) When you use the restaurant reservation service, you hereby authorize us to charge your payment card any deposit made by us on your behalf to the restaurant that is cancelled as a result of your cancellation.

(b) When you use the restaurant reservation service, you agree that if you cancel a restaurant reservation within 24 hours of the date of booking the restaurant, you are not entitled to a refund of any money paid to secure the reservation, including a refund of any deposit for the reservation.

(c) The Lifestyle Group reserves the right to reject Members ‘ restaurant requests if Members repeatedly fail to fulfill their orders or consistently violate the cancellation policy.

(d) Admission of Members to any club premises is always at the sole discretion of the Club Provider, and The Lifestyle Group is not responsible if a Member is refused admission to the club.

4.10 Tickets:

(a) The Lifestyle Group can get you “best tickets” for sold-out events through one of its partner ticket agents. Please note that by ordering The Lifestyle Group to purchase such tickets on your behalf, you agree to purchase tickets above face value, and the total price may include The Lifestyle Group’s service fee Lifestyle Group in relation to our provision of services to obtain seats for you. The Lifestyle Group is not a ticket seller and is not responsible for the execution of your order.

(b) All such tickets and partner ticket agents (who will be sellers in relation to the transaction) must have their own terms and conditions (which we suggest you read). Such conditions will most likely include provisions stating that ticket sales are final and no refund will be made after the purchase is made. The Lifestyle Group will not be able to provide you with a refund or receive such a refund on your behalf.

(c) In case of cancellation of the show, a refund of the face value of the corresponding tickets may be obtained directly from the artist/promoter.

(d) The Lifestyle Group or its partner ticket agent will send your tickets through delivery agents at standard rates. Please note that The Lifestyle Group is not responsible for the failure of delivery agents to deliver your tickets.


5.1 Members may post Requests by phone (which does not include text messages), email, or through the Members section of the Website.

5.2 To process all Requests (including international Requests), Members should always contact their main office first.

5.3 The Lifestyle Group, acting reasonably, reserves the right to cancel any of the Services and / or refuse to accept any Requests at its sole discretion.

5.4 If The Lifestyle Group is unable or not obligated to comply with any Request, it will inform the Participant as soon as possible.

5.5 You agree that all data that you provide to us for the purpose of booking, ordering or purchasing products or services is correct, that the debit, credit and/or Payment Card that you use from time to time is your own and that you have sufficient funds to cover the cost of the product or service.

5.6 From time to time, the purchase or provision of certain services, products or benefits may incur a fee for The Lifestyle Group’s services or processing fees (which you will be notified of in advance and which may vary between The Lifestyle Group offices), in which case you hereby authorize The Lifestyle Group to debit your Payment Card any such processing fees or, alternatively, bill you for such fees or charges.


6.1 The Participant acknowledges that the purchase and sale agreement for the supply of goods and/or services concluded as a result of the Request is concluded between the Participant and the relevant Supplier, and that The Lifestyle Group is not a party to such an agreement. Cancellation of contracts with Suppliers should be decided directly with the Supplier and will be governed by the relevant Supplier policy.

6.2 If a Request for a specific product or service is not available, The Lifestyle Group may offer you replacement products or services of a similar description and standard. You may, in your sole discretion, refuse to accept such replacement products and / or services and request a full refund if payment has already been made to the Supplier for an unavailable product or service.

6.3 All descriptions of any products, services or benefits on the Website have been approved by the relevant Provider. The Lifestyle Group accepts no responsibility for inaccurate or misleading descriptions.

6.4 Payment for all products and services must be made immediately upon acceptance of the order by the relevant Supplier.

6.5 The Participant also acknowledges that for items purchased on his or her behalf by The Lifestyle Group directly from a Supplier, returns and exchanges will be governed by that Supplier’s terms and conditions, and returns or exchanges of purchased items may not always be permitted. In circumstances where The Lifestyle Group is asked to provide a specific item to a Member, The Lifestyle Group must inform the Member in advance of that Supplier’s return and exchange policy. The Lifestyle Group is not responsible to the Participant if the Supplier does not accept the return or exchange of the product.

6.6 The Member is solely responsible for maintaining all evidence of returning the goods to the Supplier. We recommend that you return items by registered delivery or any other similar method of determining the return date and tracking the return.

6.7 We will notify you when we become aware that the Supplier has processed a refund for the order.

6.8 If orders are delivered outside the EU, any applicable customs duties and sales taxes are non-refundable through The Lifestyle Group. The Participant is solely responsible for the refund of such funds. The Lifestyle Group is not responsible for any items stored by customs or border authorities.

6.9 In the case of premium courier services, if the Participant is not located at the specified delivery address to receive their Order at the scheduled time, the Participant may incur additional costs for subsequent attempts to re-deliver the goods.


7.1 Suppliers are responsible for providing you with the services, products and benefits that you request us to order on your behalf from time to time. The Lifestyle Group will contact Suppliers on your behalf, unless it is more convenient for you to contact the Supplier directly.

7.2 Suppliers may set their own terms and conditions, which in each case apply to the delivery of goods and/or services to you by this Supplier, and such terms and conditions must be binding on you at the time of ordering.

7.3 When ordering a product or service or accessing an Advantage, you may need to provide your Payment Card details. If you request and authorize The Lifestyle Group to use your Payment Card to pay for a Supplier of products or services, you acknowledge and agree that The Lifestyle Group assumes no responsibility or liability in relation to the use of your Payment Card, provided that The Lifestyle Group acts in accordance with the instructions issued by you in relation to him.

7.4 You acknowledge that the Benefits depend on their availability and may change from time to time without prior notice.

7.5 If The Lifestyle Group performance of any of its obligations under these Terms is prevented or delayed due to any act or omission of the Participant or the Participant’s inability to fulfill any relevant obligation (Participant’s Default):

(a) The Lifestyle Group has the right, without limiting its other rights or remedies, to suspend the provision of Services until the Participant recovers the Participant’s default, and to rely on the Participant’s Default to release the Participant from fulfilling any of its obligations to the extent that the Participant’s Default prevents or restricts the Provision of Services. delays The Lifestyle Group from fulfilling any of its obligations;

(b) The Lifestyle Group shall not be liable for any costs or losses incurred or incurred by the Participant directly or indirectly as a result of The Lifestyle Group failure or delay in fulfilling The Lifestyle Group many of its obligations set forth in this clause 7.5; and

(c) The Participant must reimburse Quintessentially upon written request for any costs or losses incurred or incurred by the Company The Lifestyle Group, which arose directly or indirectly as a result of Non-performance of obligations by the Participant.


8.1 Nothing in these Terms limits or excludes The Lifestyle Group’s liability for:

(a) death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors;

(b) fraud or wilful deception; or

(c) breach of the terms and conditions provided for in section 2 of the Supply of Goods and Services Act 1982 (Title and Unrestricted Possession).

8.2 Subject to clause 8.1:

(a) The Lifestyle Group is not liable to the Participant, whether under contract, tort (including negligence), breach of statutory obligations or otherwise, for any lost profits, loss of business, loss of business reputation and / or similar damages, loss of expected savings, loss of goods; or loss of contract, or loss of use, or loss of damage to data or information, direct or indirect, or any special, indirect, indirect, or purely economic losses, costs, damages, fees, or expenses arising out of their use. Membership; and

(b) The Lifestyle Group’s total liability to the Member for all other damages arising out of or in connection with its Membership, whether as a result of contract, tort (including negligence), breach of statutory duties, or otherwise, is limited to the total value of the Member’s annual membership fee.

8.3 Your contract for the supply of products or services is concluded only with the relevant Supplier. The Lifestyle Group acts as the Supplier’s agent, and unless expressly stated otherwise, all your rights and remedies are directed against the Supplier.

8.4 You acknowledge that any contract you enter into with any Supplier is an independent contract. The Lifestyle Group hereby disclaims any liability for any action or omission of any Supplier or for any loss incurred by you as a result of any action or omission of the Supplier, whether organized through The Lifestyle Group or not.

8.5 The Lifestyle Group will not be liable to you for any loss, damage, costs, expenses, or other claims for compensation arising out of Requests or any instructions provided by you that are incomplete, incorrect, or inaccurate, or arise from their late arrival or non-arrival, or any default value for members.

8.6 The Lifestyle Group will not be liable to you and will not be deemed to have violated these Terms due to any delay in performance or any failure to perform any of The Lifestyle Group’s obligations with respect to the Services, if the delay or failure is due to any fault for any reason beyond The Lifestyle Group reasonable control.

8.7 Except as expressly provided in these Terms, all warranties, conditions and other conditions implied by law or general law are excluded from these Terms to the maximum extent permitted by law.

8.8. This clause 8 remains in force after termination of these Terms and Conditions.


9.1 These Terms and Conditions come into force and are binding on the Participant and The Lifestyle Group Limited from the moment The Lifestyle Group accepts your application for participation in the program. These Terms and Conditions are valid for the entire term of your membership and will only expire upon the expiration or termination of your membership. You agree that your sole rights and remedies under these Terms will be directed only against The Lifestyle Group Limited and not against any other entity.


10.1 Privacy and Data Protection
The Services and your Membership are subject to The Lifestyle Group’s privacy policy, which is incorporated in these Terms by reference and set out at the following web address: Privacy Policy, which applies at any time to any data we collect from you.

10.2 Assignment and subcontracting:

(a) The Lifestyle Group may at any time assign, transfer, assign, sub-contract or otherwise transact all or any of its rights under these Terms, and may also subcontract or delegate in any way any or all of its obligations under these Terms to any third party or agent.

(b) The Member may not The Lifestyle Groupassign, transfer, charge, sub-contract or otherwise exercise all or any of its rights or obligations under these Terms without The Lifestyle Group’s prior written consent.

10.3 Waiver of the right to:

(a) A waiver of any right under these Terms is only effective if made in writing and does not constitute a waiver of any subsequent breach or default. Any failure or delay on the part of a party to exercise any right or remedy under these Terms or the law does not constitute a waiver of this or any other right or remedy, nor does it prevent or restrict its continued use. No single or partial exercise of such right or remedy shall prevent or restrict the continued exercise of this or any other right or remedy.

(b) Unless specifically provided otherwise, the rights arising under these Terms and Conditions are cumulative and do not exclude the rights provided for by law.

10.4 Severance package:

(a) If a court or any other competent authority determines that any provision of these Terms (or part of any provision) is invalid, unlawful, or unenforceable, that provision or part of the provision shall, to the extent necessary, be deemed deleted, and the validity and enforceability of the other provisions of these Terms will not be affected.

(b) If any invalid, unenforceable, or illegal provision of these Terms is found to be valid, enforceable, and lawful if any part of it is removed, that provision shall apply with the minimum modifications necessary to make it legal, valid, and enforceable.

10.5 Changes: The Lifestyle Group may change these Terms from time to time and will notify you promptly of any changes. Notification will be made in some or all of the following ways: usually through a newsletter, through a website, by email, or by phone. Your continued use of the membership means acceptance of such changes to these Terms.

10.6 Lack of partnership: Nothing in these Terms and Conditions is intended or intended to constitute a partnership or joint venture of any kind between either party, nor does it make any party an agent of the other party for any purpose. Neither party may act as an agent or associate the other party in any way.

10.7 Third Parties: A person who is not a party to these Terms and Conditions has no rights under or in connection with them.

10.8 Applicable Law and Jurisdiction: These Terms, and any disputes or claims arising out of or in connection with them, their subject matter or formation (including non-contractual disputes or claims), shall be governed by and interpreted in accordance with the English language. The parties irrevocably submit to the exclusive jurisdiction of the Miami and Dubai Courts.